Upon receipt, please review your order immediately. We inspect every single item that comes through our warehouse to try to avoid any issues, however, we understand things don’t always work out perfectly. We are here to help you.
Please review our policies below before sending your item back.
Feel free to contact us at firstname.lastname@example.org with any questions.
Problems With Your Order?
If you have received an item with damage or defects, please contact us at email@example.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of you receiving the item, it will NOT qualify for a return. Please include a photo of the damage/ defect in your email.
We are not responsible for damages to clothing caused by improper care or handling.
We photograph all of our items, but exact colors of merchandise can vary. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will be responsible for return shipping if a return to our warehouse is attempted.
Returns of unworn, unwashed, unaltered items will be accepted within 30 days of the original purchase date for STORE CREDIT ONLY. **Orders placed November 1 - December 14 will have until January 15 to accommodate for the holiday.**
Refunds will be issued in the form of electronic store credit within 3-7 business days after your return is received and approved. Free return shipping is not provided. If you would like to send back an item you will need to choose a shipping carrier of your own and pay for shipping costs.
- All returned items must still have the ORIGINAL TAGS on them.
- Returned merchandise must be UNWORN and UNWASHED.
- Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted.
- If an item has been worn once, it will not qualify for a return.
- Shoes must be shipped back in an exterior, protective shipping box.
- Please include your original packing slip inside your return.
- We are not responsible for any returns that may be lost or damaged in transit.
- Returns older than 30 days (unless otherwise noted above) will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable.
We do not offer exchanges on any items at this time. Returned merchandise will be processed for STORE CREDIT ONLY.
If you wish to exchange your item for another size, you must first return your unwanted item back to us. After we receive your return we will inspect and approve your item and issue an electronic store credit. You may then place an order for the desired size using your store credit.
We cannot guarantee item availability. If you are worried you will miss out on your item, we recommend purchasing the correct size immediately and using your store credit toward future purchases. Store credit cannot be applied after an order is processed.
Please note the following items are all FINAL sale and cannot be returned:
- All items in "Sale" tab
- Personal items such as earrings, hair accessories, hats, masks, etc.
- Holiday Items
- Handmade Items
If you return a non-returnable item, we will contact you to pay to ship the item back to you. Non-returnable items that are not handled within 14 days will be donated to charity. Store credit will not be issued. No exceptions.
Flower Bird Boutique
1616 E Main St. #222
Mesa, AZ 85203